Amazon.com (as if you don’t have it bookmarked) is (probably, still) the undisputed king of the mountain of e-commerce. Even though many of Amazon’s former brick-and-mortar partners, like Target, have since gone off and launched their own (usually better) individual e-commerce sites, Amazon is still at the heart of it all and is the go-to choice for buying… well… just about anything online. These days, as I’ve noted before, I use it mostly to buy MP3 downloads, which despite my usual criticism of Amazon in general (wait for it!), offers a great selection, better prices, and higher quality than iTunes… and no DRM.

But that’s not my point today. My point today is to address that one usual criticism I have of Amazon: their design sucks. And I am talking about both the surface-level graphic design and layout of their pages, and also much of their application flow as well. There are two main ways in which I think their design fails: there’s too much of everything, everywhere, all the time on their site, and (consequently, perhaps) many options that I think should be prominent and visible are instead hidden in microscopic type at the bottom of the page.

Case in point, from the Amazon MP3 realm: as a web developer, I’m constantly tinkering with web pages in ways ordinary users do not, and as a result I am frequently clearing my cache and my cookies. Now I could be careful and just delete the cookies from the sites I’m working on, but I’m usually in the middle of something and therefore in too much of a hurry, so I just delete them all. (And, yes, waste a lot more time in the long run retyping all of my usernames and passwords for the sites I visit… but at least that helps me remember my passwords!) As a result, I lose the cookie that tells Amazon that yes, dammit, I did already download and install your MP3 Downloader app so I don’t need to download it again! The first couple of times this happened, I was dumbfounded, and frustrated, and I re-downloaded and reinstalled the application, even though I knew I already had it. Finally I scrolled down and discovered a sentence in 8-point type telling me that if I already have the downloader app, I should “click here” to activate it in this browser.

Yeah, thanks.

Which brings me finally to my point. Read more »

Even worthy of resurrecting that ’80s superlative. I’ve just learned, from Daring Fireball of course, that Amazon.com is now working with its suppliers to begin transitioning to “frustration-free” packaging.

What is “frustration-free” packaging, you ask? It’s toys, electronics and other goods that, over the past couple of decades, have come to be sold almost exclusively in non-recyclable, hard-to-open, excessively-bound-up packaging, placed instead in a simple recyclable cardboard box, such that all parts can be opened by hand without any special tools. Hallelujah! As a parent who’s grown accustomed to spending much of Christmas and birthdays stabbing at unnecessary packaging with a Swiss Army knife trying to emancipate the toys within, this speaks right to my bitter frustration.

It’s better for the planet, too.

It’s going to be a gradual transition, but Amazon’s goal is to get all of their packaged products into this type of packaging over the next few years. Much like Walmart, they’re using their clout to get their suppliers to change their ways. But rather than simply cutting costs at all costs, as with Walmart, Amazon is actually doing something that will turn into a tremendous service for their customers and for the environment.

As if Amazon weren’t already the obvious choice for Christmas gift buying, now there’s almost no reason to go anywhere else!

In my ongoing efforts to crassly monetize my website, I’ve just added a new feature that synergistically leverages Amazon.com tools to dynamically embed targeted product links within my content. (Surely someone out there has a buzzword “BINGO” by now, so I’ll write the rest of this in the voice of a normal human.)

I’m noticing some weirdness in all of this, in terms of some random phrases that are triggering links to products I’ve never heard of, along with some other things that are too arcane for me to even bother identifying, because I’m a little embarrassed that I’m so friggin’ anal that I’d even notice them.

Anyway… most of the time, I think these links are pretty accurate, and it’s a great way for you to seamlessly transition from reading my drivel to lining Jeff Bezos’s pockets, not that they’re not already overflowing. Mine aren’t, however, and if you buy things from Amazon via links on my site, Jeff might just throw a bone my way. Thanks…

There are some albums in my collection (such as Relayer by Yes, of all things) that I have purchased multiple (and I mean many) times over the years as new and improved versions have been released. But for some reason, after 15 or so years, I’m still stuck with the quiet, murky, horribly mastered original CD release of Bitches Brew, one of the most influential of all Miles Davis albums (all of which are influential in their way). Why? Well, that’s a good question, especially now that I’ve ripped off paid tribute to it with a track on my latest CD, Unnatural Disasters.

The price has probably been the biggest deterrent. Since it’s a double album, and most versions now feature copious bonus tracks, it’s almost impossible to find for less than $20. Even for download. iTunes has it priced at $19.90, and since all but one of the tracks are at least 11 minutes long, you can’t just scoop up the 7 individual tracks for $6.93.

Amazon MP3 Downloads has it priced at a more reasonable $16.99, but here’s the catch: you can still buy all of the individual tracks, even the 27-minute title track, separately for 99 cents each. It requires some more cumbersome clicking around (since ease of use has never been Amazon’s strongest suit, strangely enough), but it’s worth the extra calories burned by your right index finger, and the minute or two all of that takes, to save ten bucks!